> ## Documentation Index
> Fetch the complete documentation index at: https://docs.paywithsoap.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customers

> Find a customer in the dashboard, including by their Soap customer ID

The **Customers** page lists the customers of the business selected in the dashboard. You need the Customers permission to open it.

## Search for a customer

Pick what to search by, then type in the search box:

| Search by | How it matches |
| - | - |
| Name | Any part of the full name, in any case |
| Email | The exact email address |
| Internal ID | Your own ID for the customer, exactly |

Turn on **Show Only Restricted Customers** to list only customers with a deposit or withdrawal restriction.

## Find a customer by their Soap customer ID

The search box can't search by Soap customer ID (the `cus_` ID our API returns). Instead:

1. Make sure the business that owns the customer is selected in the dashboard.
2. Open `https://dashboard.paywithsoap.com/customers/<customer ID>` for a production customer, or `https://dashboard-sandbox.paywithsoap.com/customers/<customer ID>` for a sandbox one; for example `https://dashboard.paywithsoap.com/customers/cus_123`.

> [!NOTE]
>
> If the page says "Failed to load customer details", the selected business may not own this customer, or the ID may be wrong. Check which business is selected and the ID, then open the link again.

Admins can also find a customer's payments by ID: on **Charges**, open **Filters**, add the rule **Customer ID** equals the `cus_` ID, and the list shows that customer's charges.


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